Need Help?

All order cancellation requests must be submitted exclusively by email to team@Vitalice.com.

Please contact us as soon as possible. Cancellation requests may be affected by the processing or shipping status of your order. A cancellation is not confirmed until our team responds.

Please allow up to 24 hours for our customer service team to respond to your email.

If you need to correct your shipping address, contact us immediately at team@Vitalice.com.

Address changes cannot be guaranteed once an order has been processed or shipped. Please include your order number and the correct address in your email.

Delivery times depend on the destination, order processing and carrier. Please refer to our Shipping Policy for the applicable processing and estimated delivery times.

We appreciate your patience while your order makes its way to you.

Once your order has shipped and tracking information is available, you can use the tracking link provided in your shipping confirmation email or visit our order tracking page.

Tracking updates may take some time to appear after the carrier receives your package.

If you need assistance, email team@Vitalice.com.

First, check the latest tracking updates and the estimated delivery window in our Shipping Policy. Carrier delays may occasionally occur.

If your order is past its estimated delivery window, contact us at team@Vitalice.com with your order number so we can assist you.

All exchange requests must be submitted exclusively by email to team@Vitalice.com.

Please include your order number, the item you purchased and the size or exchange you are requesting.

Allow up to 24 hours for our customer service team to respond. Please wait for instructions from our team before sending any item back.

Please contact team@Vitalice.com to request return or refund assistance.

Include your order number and the reason for your request. Return eligibility, instructions and any applicable conditions are subject to our store's Return Policy.

Please do not send an item back before receiving instructions from our customer service team.

We're sorry if something isn't right with your order. Please email team@Vitalice.com with your order number, a description of the issue and clear photos of the item received.

Our team will review your request and explain the next steps. Please contact us before returning the item.